Platform Features

Everything your team needs.
Nothing they don't.

Six specialised agents. One unified platform. ClaimWorks handles every step of the DBA claims lifecycle so your attorneys can focus on what they do best — winning.

Joseph — Intake Guide

Conversational intake that collects everything

Joseph guides each veteran through the complete VA Form 21-526EZ in natural conversation. No PDFs. No confusing forms. Just a calm, warm conversation that collects every field your claim needs.

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Bilingual — English and Spanish
Joseph detects language automatically and responds in kind. No extra configuration needed.
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Trauma-informed by design
TBI mode, crisis protocols, and adaptive pacing. Joseph meets each veteran exactly where they are.
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Complete form output
Every session produces a structured 21-526EZ ready for attorney review and submission.
Veteran using ClaimWorks intake on phone
Case Dashboard

Every case. One screen.
No context switching.

The ClaimWorks dashboard gives your team a real-time view of every active case — what stage it's at, what's overdue, and what needs human attention today. Open it every morning and your entire caseload is in front of you.

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Live case timelines
Every agent action logged automatically. See exactly what happened and when.
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Overdue items surface instantly
Overdue records, missed C&P prep, stalled appeals — flagged the moment they slip.
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Progress tracking per case
Completion percentage, stage, and priority visible at a glance across your entire caseload.
Case management dashboard on screen
Diana & Lisa — Reminders

Reminders that actually reach you

Diana and Lisa send reminders to your team and your veterans via the channels you actually use. No more critical deadlines buried in a spreadsheet or lost in a calendar nobody checks.

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Email and SMS alerts
Automatic reminders for C&P exams, decision windows, records follow-ups and appeal deadlines.
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Calendar integration
Firm plans get direct Google Calendar and Outlook integration. Deadlines appear where your team works.
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Smart escalation
Lisa escalates automatically when reminders go unacknowledged. No case ever truly falls through the cracks.
Reminders and scheduling on mobile device
Victor — Appeals Triage

Turn denials into wins — automatically

Victor analyses every denial letter the moment it arrives. Within hours your team has a recommended appeal lane, a denial analysis, and a draft appeal brief ready to review and sign.

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Instant denial analysis
Victor identifies the basis for denial and maps it to the correct strategy — Supplemental Claim, HLR, or BVA.
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Draft appeal briefs
Victor produces a complete draft for attorney review. You edit and sign. The heavy lifting is done.
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PACT Act intelligence built in
Complete knowledge of every PACT Act presumptive condition means Victor catches what others miss.
Attorney reviewing appeal documents

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