Everything you need to know about using ClaimWorks and how we handle your data — in plain language.
These Terms of Service ("Terms") govern your access to and use of the ClaimWorks platform, website, and services ("Services") operated by ClaimWorks ("we," "us," or "our"). By accessing or using our Services, creating an account, or clicking "Start Free Trial," you agree to be bound by these Terms.
If you are using ClaimWorks on behalf of a law firm or other organisation, you represent that you have authority to bind that organisation to these Terms.
ClaimWorks provides a software-as-a-service platform that assists Defense Base Act (DBA) attorneys with case intake, evidence organisation, claim monitoring, reminders, and case management. Our platform includes AI-powered tools including Joseph (intake guide), Jessica (records retrieval), Todd (nexus and evidence), Diana (claim monitoring), Victor (appeals triage), and Lisa (coordination).
ClaimWorks is intended for use by licensed attorneys and their authorised staff. By using our Services you represent that:
ClaimWorks offers the following subscription plans: Solo ($399/month), Practice ($799/month), and Firm ($1,499/month). All plans include a 30-day free trial. You will not be charged until your trial period ends.
Subscriptions are billed monthly in advance. Payment is processed securely through Paddle, our authorised payment processor. By providing payment information you authorise us to charge your payment method on a recurring monthly basis until you cancel.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months.
We reserve the right to change subscription pricing with 30 days written notice to your registered email address.
New subscribers receive a 30-day free trial. No payment is taken during the trial period. At the end of the trial your subscription will automatically convert to a paid plan unless you cancel before the trial ends. You may cancel at any time during the trial period at no cost.
You agree to use ClaimWorks only for lawful purposes and in accordance with these Terms. You agree not to:
You retain ownership of all client data and case information you input into ClaimWorks. You are responsible for ensuring that your use of ClaimWorks complies with your professional obligations regarding client confidentiality, attorney-client privilege, and applicable data protection laws.
You are responsible for reviewing all AI-generated outputs before use in any legal proceeding, filing, or client communication.
ClaimWorks uses artificial intelligence to assist with intake, evidence organisation, nexus analysis, and case management. You acknowledge that:
ClaimWorks and its underlying technology, software, design, and content are owned by us and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Services during your active subscription period. You retain all rights to the data and content you input.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE ACCURACY OF ANY AI-GENERATED CONTENT OR ANALYSIS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMWORKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless ClaimWorks and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any applicable law or professional conduct rule.
We reserve the right to suspend or terminate your account immediately if you breach these Terms or engage in activity that could cause harm to us, other users, or third parties. You may terminate your account at any time by cancelling your subscription.
These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of the United States.
We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the platform at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms: hello@claimworksusa.com
ClaimWorks operates the ClaimWorks platform at claimworksusa.com. For the purposes of this Privacy Policy, "we," "us," and "our" refer to ClaimWorks. We act as a data processor on behalf of subscribing attorneys, who act as data controllers for their clients' information.
Account information: When you create an account we collect your name, email address, law firm name, and billing information. Billing details are handled directly by Paddle and are not stored on our servers.
Usage data: We collect information about how you use the platform including session activity, features accessed, and error logs. This helps us improve the Services.
Client and case data: Information about veterans and cases that you or your clients enter through the Joseph intake system. This includes service history, medical conditions, contact details, and claim information. You control this data — we process it only to provide the Services.
Communications: If you contact us by email we retain that correspondence.
Cookies: We use essential cookies for session management and platform functionality. We do not use advertising or tracking cookies.
We do not sell your personal data or client data to any third party. We do not use client data for advertising purposes.
We recognise that veteran and client data is particularly sensitive. It may include health information, military service records, financial details, and personal identifiers. We apply the following principles to this category of data:
ClaimWorks uses Anthropic's Claude AI models to power the Joseph intake agent and other AI features. When a veteran or client interacts with Joseph, their conversation is transmitted to Anthropic's API for processing.
Anthropic processes this data in accordance with their privacy policy and data processing agreement. Anthropic does not use API data to train their models by default. For full details see anthropic.com/privacy.
We recommend that attorneys inform their clients that AI technology is used to assist with intake, consistent with applicable professional conduct rules.
All payment processing is handled by Paddle, our authorised merchant of record. When you subscribe, your payment details are collected and stored by Paddle — not by ClaimWorks. Paddle acts as the merchant of record and handles all payment compliance including PCI-DSS. For details see paddle.com/legal/privacy.
We share data only in the following circumstances:
We do not share data with any other third parties.
We implement industry-standard security measures including:
No system is completely secure. In the event of a data breach affecting your data we will notify you within 72 hours of becoming aware of it.
We retain account data for the duration of your subscription. Following cancellation we retain data for 90 days to allow for account reactivation, after which it is permanently deleted. You may request earlier deletion at any time by contacting us.
Usage logs and anonymised analytics data may be retained for up to 24 months for platform improvement purposes.
Depending on your location you may have the following rights regarding your personal data:
To exercise any of these rights contact us at hello@claimworksusa.com. We will respond within 30 days.
California residents have additional rights under the California Consumer Privacy Act. You have the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California rights contact us at hello@claimworksusa.com.
ClaimWorks is operated in the United States. If you access the Services from outside the United States, your data will be transferred to and processed in the United States. By using the Services you consent to this transfer.
If you are located in the European Economic Area, you have rights under GDPR. Please contact us to exercise those rights or to request our Data Processing Agreement.
ClaimWorks is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on the platform at least 14 days before they take effect. The date at the top of this page reflects the most recent update.
For privacy questions, data requests, or to report a concern:
ClaimWorks
Email: hello@claimworksusa.com
Website: claimworksusa.com